Summary: Nursing Communications

Read the summary and the most important questions on nursing communications

• 1 1️⃣ Effective Communication

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• What is the definition of effective communication in nursing?

  Effective communication is the clear, accurate and purposeful exchange of information that:

• What is an example of ineffective non-verbal communication?

  Saying “I understand” while looking at phone is ineffective.

• What are characteristics of effective communication?

  Clear, concise, respectful, purposeful, timely, and confidential are characteristics.

• 6 6️⃣ Advocacy (When & How to Advocate)

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• What is the simple exam definition of Advocacy?

  Speaking up or acting to protect a patient’s rights, wellbeing and safety.

• Why is Advocacy important in Nursing?

  Patients may be vulnerable due to Illness, Pain, Fear or anxiety, Language barriers, Cognitive impairment, Cultural differences, Lack of medical knowledge.

• How do nurses ensure patients are treated?

  Nurses help ensure patients are Heard, Respected, Involved in decisions, Protected from harm.

• What is the first step in how nurses advocate?

  Understand patient concerns. Use active listening.

• What action should be taken if a patient does not understand information?

  Re-explain or request interpreter.

• What action is required if patient wishes are ignored?

  Communicate patient decision.

• What does Advocacy include regarding cultural safety?

  Challenging bias, Respecting cultural beliefs, Reducing power imbalance, Supporting family involvement.